How to Protect Yourself from Scam Kala Sites

In the past few weeks, we've become aware of fraudulent websites that are impersonating Kala Brand Music. Co. These sites are designed to look very similar to our official website, but they are not us and are not affiliated with Kala in any way.

Our Official Website

To ensure you're always shopping safely, please always double-check the website address. Our official website is: www.kalabrand.com

Please be cautious and verify the URL before making any purchases or sharing personal information.

How to Protect Yourself from Online Scams

Here are some important tips to help you identify and avoid fraudulent websites:

• Always check the website address: Before you click on any links or enter information, look closely at the web address. Scammers often use addresses that are slightly different (e.g., kalabrand-shop .com, kalabrandmusic .net). Our official site is simply www.kalabrand.com.
• Look for the padlock icon: A secure website will have a padlock icon in the browser's address bar, indicating an HTTPS connection. While this doesn't guarantee legitimacy, its absence is a red flag.
• Check for suspicious discounts: We love offering special deals, but if a price seems too good to be true—like an extremely deep discount on a new, popular item—it could be a red flag. Always verify the site to be sure you’re on our official page.
• Check for poor grammar or spelling: Scam sites often contain numerous typos or grammatical errors.
• Verify contact information: Legitimate businesses will have clear contact information. If you can't find a phone number, email, or physical address, be cautious.

Identifying Legitimate Kala Emails and Socials

Here are some important tips to help you tell real Kala emails and social media accounts from fraudulent ones:

• Always check the email address: Before you click on any links or enter information, look closely at the sender address. Our official email correspondence will always come from an address including @kalabrand.com, most often from hello@kalabrand.com.
• Make sure social media profiles don't contain characters that look correct but are slightly different (eg capital "I" and lowercase "L")
• Our social handles are:
  • Facebook: KalaBrandMusic
  • Instagram: @kalabrandmusic
  • Youtube: @kalabrandmusic
  • X (Twitter): @kalabrandmusic
  • Tiktok: @kalabrandmusic
• Check for poor grammar or spelling: Scam emails often contain numerous typos or grammatical errors.

What to Do If You've Interacted with a Fraudulent Site

If you believe you may have accidentally interacted with one of these fraudulent websites, please take these steps immediately:

1. Contact your bank or credit card company: If you entered any payment information, notify your financial institution right away. They can help you monitor for suspicious activity and potentially cancel any unauthorized transactions.
2. Change your passwords: If you used the same password on the fraudulent site that you use for other accounts (like email or banking), change those passwords immediately.
3. Monitor your accounts: Keep a close eye on your bank and credit card statements for any unusual activity.
4. Report the fraudulent site: You can report scam websites to relevant authorities like the Federal Trade Commission (FTC) in the US, or your local consumer protection agency.

Your trust and safety are incredibly important to us. We are working to address this issue and appreciate your vigilance in helping us protect our community.

Thank you for your continued loyalty and support.

Sincerely,

The Kala Brand Music Co. Team